Kupper Subaru Earns Subaru of America 2014 Subaru Stellar Care Award

- Award Recognizes Dealer Excellence in Customer Service –

Kupper Subaru of Mandan, N.D. joins an elite group to receive the prestigious 2014 Subaru Stellar Care Award from Subaru of America.

Christian VanFaasen, Subaru of America District Sales Manager, MSP District 01, presented the award to the dealership.

Kupper Subaru Dealer, Bob Kupper, accepts the
Stellar Care Award from Christian VanFaasen,
Subaru of America District Manager, MSP District 01 

The Subaru Stellar Care Award recognizes Kupper Subaru’s dedication to delivering an outstanding customer experience. To earn the prestigious award, Subaru retailers must achieve a defined list of performance measures by year’s end.  These performance measures are only achieved by Subaru retailers who take customer handling to the highest level. The Stellar Care program focuses on delivering an excellent ownership experience to Subaru customers. The program is all about developing positive, long-term relationships with Subaru customers and is a fundamental part of daily business for a Subaru retailer. Kupper Subaru is among the less than 40% of MSP Zone retailers to achieve Stellar Care.

Achieving this highly coveted award requires truly exceptional dedication and Subaru dealers must devote significant time and resources to the customer experience throughout the year. Performance measures for the program range from participation in all customer-focused Subaru programs to maintaining a customer-friendly, inviting facility. Dealers must also achieve outstanding satisfaction scores for all key areas in Sales and Service and demonstrate outstanding performance in Customer Loyalty.

 

“We are honored to have achieved the criteria needed to receive the highest award from Subaru of America,” stated Bob Kupper, Dealer of Kupper Subaru. “It wouldn't be possible without our great customers and staff that we’re able to be among the most elite Subaru dealerships in the country.”

Kupper Subaruis located at 805 East Main Street in Mandan. For more information, the dealership can be contacted at 701-663-8223 or at www.kupper-subaru.com.